Customer Service

TII is committed to providing a quality service to all our customers

The provision of quality customer service is central to Transport Infrastructure Ireland’s activities and we strive to continually improve our business practices in order to provide the highest standards in our dealings with our customers.

In carrying out our roles and responsibilities, our staff are committed to providing a professional, efficient and courteous service.

The way in which we will honour our commitments to providing quality service and monitor our performance are set out in our Customer Charter and Customer Action Plan.


We welcome and value our customers’ views, comments and suggestions on all aspects of our customer services. This feedback helps us to identify and rectify any shortcomings and to provide you, our customer, with a better quality service. 

If you would like to provide customer service feedback to TII, please click here.

Customer Complaints Procedure

Customers who feel that they have not been dealt with in accordance with the commitments set out in our Customer Charter may avail of our Customer Complaints Procedure.

For complaints related to Luas services, please visit the Luas Contact Us page or write to

TII is the contracting authority for Luas services. If you do not feel your complaint has been suitably addressed via the Luas communications channels above, you can contact TII directly at