Customer Experience

Challenge Statement

How does TII understand the latest conditions on transport networks and services and share up-to-date information with customers to enable effective journey planning?

Noise Maps – Under the European Communities (environmental Noise) Regulations 2018 to 2021 TII is a designated noise mapping body for the development of strategic noise maps for all major national roads carrying in excess of 3 million vehicles a year and for light rail lines.

Travelling in a Woman’s Shoes – a study to understand needs and travel behaviours of women.

All Aboard: Accessibility Podcast - A platform for designers, advocated researchers to share their insights on accessibility, public transport, enriched by the stories and lived experiences of people with disabilities, their family members and carers.